HQ Retail Digital Product Manager

TAG Heuer (LVMH Group)

août 2021 - juillet 2022

Industry: Watchmaking, Luxury.

Projects:
– Replatforming of the store locator with Yext solution.
– Traffic counting global roll-outs with Prodco Analytics solution.
– Boutique data gouvernance framing and study.

Retail IT Project Manager

Audemars Piguet

septembre 2020 - juillet 2021

Industry: Watchmaking, Luxury.

My role is to handle the interim and bring Agile best practises into the IT Business
Solutions team. As such, I pilot and coordinate projects and initiatives:
– Coordinate evolutions and maintenance of the commercial systems (mainly ERP)
– Coordinate IT teams for the openings of new boutiques in the countries
– Work on lean actions to improve efficient interactions between IT and Business teams

Stakeholders: Business, programmers, IS/IT, solution vendor, external partners.
Environment: Prince2, SharePoint, Infor M3, Azure DevOps (TFS), SugarCRM, EasyVista.

Level 2 Support Analyst

Atos

décembre 1999 - janvier 2001

Delegated full-time to Wanadoo (Orange) to bring support to their internet customers, B2C and B2B (small businesses).
● Ensure the 2nd line support mainly for small businesses
● Update the client profiles database (Coheris Conso+)
● Update the back-office documentary base

ERP / CRM Consultant & Trainer

PGS (Teleperformance)

janvier 2001 - octobre 2001

PGS solutions encompass ERP and CRM tools. Their clients are call centers and rental companies.
● Team up with the sales manager on before-sales actions
● Implement, train and support on our solution worldwide (mainly Europe)
● Localize and validate our softwares
● Write and translate the technical documentation
● Take part in the software testing

IT Trainer

Sodifrance

février 2002 - avril 2002

Sodifrance Institute is a training center, specialized in office automation, BI, ERP and CRM solutions.
● Train and support internal users on office softwares and ERPs
● Write the technical & training documentation
● Manage the e-learning tutoring

IT Trainer & Support Analyst​

Bayer Pharma (ex-Schering)

mars 2003 - juin 2007

At this pharmaceutical company, as part of the IT department, my main tasks were:
● Troubleshoot software issues
● Train and support on SAP, Siebel, Citrix, Lotus Notes, Microsoft softwares and other solutions Manage the e-learning tutoring
● Write the technical documentation (SOP/SOX)
● Work on global issues with the central IT service (Berlin)

Web Marketing Project Manager​

Bayer Pharma

juillet 2007 - novembre 2019

Industry: Pharmaceutical industry.
Attached to the Marketing Director of the French branch (2nd turnover of the group), in charge of promoting digital initiatives in a pharma (regulated) environment.
● Manage my team (2 people) and people in the projects
● Be the interface between Business and ISIT teams
● Present the Board web initiatives to be included to the country roadmap
● Evangelise the Business, find budget from BU marketing directors and implement PoCs
● Host workshops and meetings with Marketing stakeholders and technical teams
● Take part with fellow colleagues on European and global digital projects
● Implement web & e-mailing campaigns (websites, SEO, analytics)
● Organise the websites content for SEO, measure the ROI of each campaign
● Improve the UX and ensure the legal conformity of web contents
● Foster change management and train users on the web tools
● Support our healthcare professional partners
● Organise the technological and competition watch and make recommendations to the Board
Stakeholders:​ Board, marketing directors, product managers, communication, regulatory affairs, agencies Environment:​ Google Analytics, Sarbacane, MS Project, Lotus Notes, Interwoven Teamsite, Webtrends, Typo3, SeeURank, Piwik, Talentsoft (R.FLEX)
Achievements and results:
● Definition and creation of the Web Marketing service
● 90% improvement on unique visits and 50% visit time, in 2008
● Implementation of a recruitment SaaS solution (TalentSoft RFLEX) on the corporate website
● Implementation of websites with multiple targets such as sep-services.fr

Web Project Director & CIO for Docatus

Jerem System (Bianca Medica)

décembre 2009 - décembre 2010

Industry: Healthcare communication, Social networks.
At this HealthTech startup, in charge of management, strategy and development of a social network for doctors.
● Define the strategy and tactics (qualitative and quantitative objectives), together with the CEO
● Work on the business development (partnerships, fund raising) and meet with investors
● Manage the project managers, programmers and community managers (9 people)
● Define the planning and budget of the actions/campaigns and report to the CEO
● Organise and coordinate on multichannel marketing actions (online and offline)
● Implement marketing campaigns from our clients and partners
● Create and implement a social media strategy, on and off-site
● Initiate on and off-line marketing initiatives (SEO, AdWords, analytics)
● Specify and plan the technical and UX evolutions
● Develop and pilot the SEO and web analytics strategies
● Organise the technological and competition watch
● Screen and recruit internal and external candidates
● Follow-up on the company’s accounting
Stakeholders:​ Marketing & commercial directors, health and state authorities, VC, learned societies Environment:​ Xtrem Programming, Google Analytics & AdWords, Trac, LinkedIn, Viadeo, EmailGarage, Piwik

Global Online Business Analyst (contractor)

Page Group

janvier 2011 - juin 2012

Industry: Human resources, Recruitment.
As part of a general ISIT migration programme, in charge of the analysis, specification and migration of 36 local country websites on both desktop and mobile to a new Jahia platform.
● Analyse and study the needs of the Business (business requirements, change requests)
● Interact with technical teams (developers, architects, testers, designers)
● Write the functional specifications, storyboards, wireframes and mockups
● Follow-up on platform and PoC developments with the technical team
● Recommend functional, UX, customer journey and SEO improvements
● Host workshops and meetings with Marketing stakeholders and technical teams
● Write the test documentation and pilot the functional tests and UAT
● Foster change management and train users
● Organise a technological and competition watch and be proactive in recommendations
● Select and onboard external candidates and interns
● Propose solution vendors in line with the budget
Stakeholders:​ Regional marketing directors (UK, CEAM, AP), programmers, regional BAs. Environnement:​ PRINCE2, SOA, Visio, Google Analytics, Webtrends, Jahia, Jira, HP QC, SharePoint.

Business Developer France (freelance)

Finch.com

janvier 2012 - décembre 2012

Industry: Digital marketing, SaaS.
Finch.com is a web-based solution to optimize the ROI of Google AdWords campaigns. My mission was to prospect new clients and get them enrolled.
Stakeholders:​ SMB owners, pure players, marketing, commercial, digital.
Environment:​ Finch, LinkedIn, Viadeo, Skype, Zoho CRM, Google GSuite.

Mobile Functional Architect (contractor)

Orange

juillet 2012 - juin 2013

Industry: Telecommunications, Mobile.
Based at Orange France HQ, as part of Orange.fr (8th French website in terms of traffic) team. 1st project: Migration of the customer area from desktop to mobile web and native apps.
● Analyse and study the needs of the Business (business requirements, change requests)
● Interact with technical teams (developers, architects, testers, designers)
● Write the functional specifications, storyboards and mockups
● Follow-up on developments with the technical team and deliver on time
● Report on project, together with the project manager
● Prepare and follow-up on the budget OPEX (pre-project) then CAPEX
● Recommend functional, UX, customer journey and SEO improvements
● Host workshops and meetings with business stakeholders and technical teams
● Write the test documentation and pilot the recruitment and execution of the Friendly User Test
(FUT) with 400 internal users
● Foster change management and train users
● Organise a technological and competition watch and be proactive in recommendations
2nd project: Optimisation and evolution of the incident website
● Improve the processes to handle customer requests
● Optimisation of the user experience
● Improve the speed of the web pages
Stakeholders:​ Marketing, product managers, project managers, architects, programmers.
Environment:​ SAFRAN (PMI), Scrum, SOA, Visio, Pencil, soapUI, Mantis, SharePoint, HP QC, SDLC, iOS, Android.

Digital Business Analyst (contractor)

Richemont

juillet 2013 - septembre 2013

Industry: Luxury, Watchmaking.
In charge of implementing the Product Catalog (PIM) and the Digital Asset Management (DAM), within Baume & Mercier and Piaget maisons, both integrated with ecommerce, Product Lifecycle Management (PLM) and ERP (SAP) systems.
● Analyse and study the needs of the Business (business requirements)
● Interact with technical teams (developers, architects, testers, designers, SAP, BI)
● Write the functional specifications and project documentation
● Follow-up on developments with the technical team
● Host workshops and meetings with business stakeholders and technical teams
● Foster change management and train users
● Organise a technological and competition watch and be proactive in recommendations
● Support the PIM and DAM users
Analysis on bracelet obsolete components management in the PIM and the integrated systems.
Stakeholders:​ Marketing, technical office (PLM), programmers, SAP team.
Environment:​ PMI, Visio, SOA, SharePoint, Utopix Centrix, Celum, Matrix PLM, CQ5, TestTrack, Aris Express.

eCommerce Product Owner & Business Analyst (contractor)

Nespresso

février 2014 - décembre 2014

Food processing, Luxury.
At Lausanne-based HQ, in charge of the deployment of a strategic web platform of customer acquisition, the main internal client being France, the market generating the highest turnover in the company.
● Analyse and study the needs of the Business (business requirements)
● Interact with technical teams (developers, architects, testers, designers, SAP, BI)
● Write the functional specifications and project documentation
● Host workshops and meetings with business stakeholders and technical teams
● Ensure the hypercare support after the go-live
● Take part in the remote daily standup and other meetings with the Scrum team
● Manage the backlog
Stakeholders:​ Marketing, Sales, programmers, architects, UX designers.
Environment:​ Scrum, PMI, SDLC, SOA, SharePoint, Visio, hybris, CQ5, HP ALM & PPM, Mantis, Magic UniPaaS, Omniture, Jira, Confluence, Cognos, Lengow, Neolane, MS Project, Ogone, SlimPay, AirWatch.

Mobility & Innovation Project Manager (contractor)

Nestlé

mars 2015 - avril 2017

Industry: FMCG, Food processing.
At HQ, in charge of the deployment of mobile applications (iOS, Windows and Android) on MDM, and of coordinating various enterprise mobility projects, with a scope of all BUs and local markets.
Project Manager for mobile innovation projects:
● Analyse the needs and best practises of the business and detect innovation opportunities
● Host workshops and meetings with business stakeholders and technical teams
● Write the functional specifications and create the wireframes and mockups
● Implement the PoC, as MVP, at local level, coordinating the offshore or internal teams
● Industrialisation at global level in case of success of the PoC Delivery Manager for mobile deployments:
● Prepare the app for deployment and customise it if needed
● Interact with technical teams (developers, architects, testers, designers, SAP, BI)
● Ensure the hypercare support after the go-live
● Plan for resources, budgets and delivery
● Take part in the remote daily standup and other meetings with the offshore team
● Manage and recruit the offshore team members (India)
Stakeholders:​ Business, markets, programmers, IS/IT, designers, offshore.
Environment:​ Agile, PMI, SharePoint, SOTI MDM, iOS, Android, Balsamiq, Xamarin, HockeyApp, GLOBE, SAP HANA, FIORI.
Achievements and results:
● Definition and creation of the Entreprise Mobility service
● Improvement of internal and external processes
● Implementation of Xamarin for mobile apps
● Expert in the mobile user journey initiative.
● Coordinator of the MDM audit

eCommerce Program Manager (contractor)

L’Occitane

mai 2018 - septembre 2019

Industry: Beauty and cosmetics.
At Geneva HQ, In charge of an ecommerce replatforming program for L\\\’Occitane\\\’s licensed distributors.
● Analyse and study the needs of the Business (business requirements)
● Conduct the pre-study of solutions, organise and follow-up on RFI then RFP.
● Select the SaaS vendor and validate the contrats
● Pilot the internal teams and the vendor
● Host workshops and meetings with the distributors, the vendor and third-parties.
● Prepare the tests and UATs
● Ensure hypercare support after the Go-live
● Plan for resources, budgets and delivery
Stakeholders:​ Business, programmers, IS/IT, designers, solution vendor.
Environment:​ Agile, PMI, Office 365, Teams, Workfront, SharePoint, Confluence, Jira, GitLab, Solusquare, Adyen, Mercado Pago.
Achievements and results:
● Deployment pilot country (Iceland)
● Organisation of the roll-out for next countries