After-sales Engineer

Charmilles Technologies SA

November 1982 - May 1986

Customer satisfaction, support to R&D to improve machine reliability, training of new After- Sales service engineers.

Product Support Instructor , Sales, Marketing and Product Support Representative

Caterpillar Overseas SA

May 1986 - April 1996

District Manager for Italy

Rain Bird sarl

November 1996 - June 2000

Italian distributor development, direct customers loyalty building.

After-Sales Service, R&D, Production, Sales and Market Development

EXA SA

November 2001 - November 2008

Development and industrialization of a new machine, distribution network buildup, development of an exclusive distributor for Europe in the food industry, customer loyalty building.

Director

Alfonso SA

January 2012 - October 2012

General management

Spare Parts and Inventory Manager

Grunderco SA

November 2009 - December 2011

Management and training of the warehouse team, interface with workshops and suppliers, inventory correction and optimization, customer loyalty building.

After-sales manager

Dietrich Engineering Group

July 2014 - May 2018

Managing and organizing the After Sales department, virtual team management, interface with Production, Design and Workshop, customer loyalty generation through product
support, building an After Sales attitude, development of Warranty procedures and monitoring Warranty costs.

Founder and consultant

Antonio Lopez Consulting

March 2019 - Now

Change management facilitation :
– Development of organization’s new Vision and Mission statements
– Assessment of organization’s change readiness and measurement of change impact
– Identification and segmentation of stakeholders
– Development and implementation of an engagement strategy
– Development and implementation of a people-focused communication strategy and plan
– Identification and meeting learning needs and development of a training plan